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When it comes to business telephony solutions, there’s no doubt that the name Avaya will be mentioned somewhere. That’s because Avaya is one of the world’s leaders in business collaboration and communication solutions. They provide unified communications, real-time video collaboration, contact center and related services to companies of all sizes worldwide.
Recognition
Avaya is recognized as one of the leading providers of communication solutions. It was named the official telecommunication equipment supplier for the 2014 Sochi Olympics. Avaya has received countless awards, including TMC and CUSTOMER Magazine 2015 Customer Product of the Year Award for the Avaya Aura Experience Portal and as a Leader by Gartner in Magic Quadrant for Corporate Telephony. It has also received the NorthFace Scoreboard Award for Delivering World Class Customer Service and Nemertes PilotHouse Top Provider for Enterprise Video Conferencing.
Unified Communications
Unified communications is all about combining different forms of communication into one solution for an efficient, easier way for employees to communicate. Avaya has a number of unified communications solutions to help companies improve productivity and customer service while reducing costs. By integrating various forms of communication, including email, instant messaging, telephony and video, businesses can communicate and collaborate effectively on any device in any location. Avaya’s newest unified communications solution is the Avaya Aura architecture. Avaya Aura delivers video, voice, messaging, presence, web applications and more to users. It reduces infrastructure costs and allows organizations to quickly and efficiently deploy applications from a centralized data center. Avaya Aura products include the Avaya Aura Communication Manager, Avaya Aura Conferencing, Avaya Aura Messaging Avaya Aura Application Server 5300 and the Avaya Aura Solution for Midsize Enterprise.
Cloud
Businesses of all sizes are making their transition to the cloud. Whether private, public or hybrid, the cloud brings flexibility that traditional infrastructure never could. Avaya Collaborative Cloud is the strategic framework for providing communication services and applications to partners and customers through the cloud. Avaya Collaboration Cloud delivers choice and flexibility and allows customers to choose between a public, private or hybrid cloud to support their various services.
Contact Centers
Avaya is a global leader in the contact center market, providing companies with reliable and scalable communications-centric solutions. Their solutions help businesses manage calls, improve customer service and compete more effectively. Whether a small business or large enterprise, Avaya has the perfect contact center solution to fit their needs. Avaya Aura Contact Center Suite is the contact center solution for Avaya Aura customers. It creates a single integrated system, combining voice, video, chat, email or social media. It uses a model of session management to bring customer service people and applications directly to the customer. Avaya also has the IP Office Contact Center, an affordable contact center solution for SMBs. This multichannel solution integrates with IP Office to create a simple, easy-to-use contact solution.
AVAYA Popular Products
The solutions are based on open standards depending on which customers can decide what works best for them.